Terms of Use

These Terms of Use, our Privacy Policy and other documents listed herein shall constitute a binding legal agreement (hereinafter referred as "Agreement") between , registered at (further referred as: "we", "us", "our", "Cupid") and you (further referred as: "you", "user", "your"). This Agreement regulates relations between you and Cupid in relation to our provision and your use of our services.

We kindly ask you to familiarize yourself with all provisions listed in this Agreement before your use of our services.

When using our services, you accept and express your consent to be bound by all provisions listed in this Agreement. We kindly ask you not to use our services if you disagree with any part or provision of this Agreement or are under the age of 18 or younger than the age of majority established in your country of residence (whichever is greater). When you press the "I Agree" button at the point of registration of your profile, where you express your consent to this Agreement, you provide us with your direct consent to all parts and provisions of this Agreement, even if you do not familiarize yourself with them. If you do not provide your consent to this Agreement, you will not be able to access and use our services available on our website/application.

We would like to draw your attention to several important provisions:
  • We operate this website/application as a social networking and dating website/application, and all the services and content we provide on this website/application are directed to persons over 18 years old or who are at the age of majority in the country of their residence (whichever is greater).
  • We conduct no criminal, identity or background checks on any user of our services. You shall bear sole responsibility for all communication and interactions (whether offline or online) between you and other users of our services, and we kindly ask you to familiarize yourself with our online dating safety measures here.
  • We shall bear no responsibility for any action you exercise on our services, but we do check and/or monitor the content of the website/application. And if you post, share or disclose any content or data on our website/application and we discover that content you uploaded, shared or in any other way disclosed violates any provision of this Agreement or any applicable law, or we receive a complaint from another user or third party and such complaint is related to the violation, infringement or breach of any part or provision of this Agreement or any applicable law by such data or content disclosed by you, and we believe that such claim has reasonable grounds and evidence, we reserve the right to remove such data or content from our services.
  • All kinds of paid subscriptions are subject to automated renewal for the same period that you signed up to and in accordance with the price applicable at the time of renewal. You reserve the right to cancel autorenewal if you do not wish to be charged for the new term of subscription, but you must exercise this right at least 3 days (72 hours) before the autorenewal takes place. If you purchased your subscription through the App Store, we kindly ask you to check their own cancellation period and cancel your subscription in accordance with the Terms of Use of such store.
  • We take no part in any disputes that may arise between our users. But we will take part in a dispute if such dispute requires the removal of content. You shall bear sole liability and responsibility for all the data and content that you post, share or in any other way disclose on our services. You remain liable even if such content or data violates any rights of third parties.
  • We may change, alter or amend any part or provision of this Agreement at any time. We kindly ask you to visit this page and occasionally check for any changes, amendments or alternations to this Agreement and other documents linked here, as their provisions are binding on you. Some parts or provisions contained in this Agreement may also be replaced by provisions or parts placed on other pages/parts of our website/application.


We would like to offer you a wide range of services, and for this purpose we may share your details with websites/applications of our partners (hereinafter referred as Partner Sites/Apps). For more details regarding such sharing of details, please familiarize yourself with the "Creation of Duplicate Profiles Across Our Partner Sites" section of our Privacy Policy. We will also market different products and services to you in accordance with provisions of the "Marketing" section of our Privacy Policy.

By agreeing to this provision, you acknowledge and grant us permission to broadcast and replicate your profile information, such as your profile photo, name, and profile description, on some or all of our Partner Sites/Apps. This is necessary for us to offer our services to you, as well as for other purposes described in the "Use of Your Content by Us" subsection.



Your Access to Our Services

Our website/application is a place for communication and interaction between adults. We have a large number of features (e.g., third-party content, communication tools, chat services, personalized content, branded programming and online forums). You have the right to use our services and available features only if you are over the age of 18 or are over the age of majority of the country of your residence (whichever is greater).

You may obtain access to our services in several different ways:
  • access our services as a Guest and without registration;
  • by completing the registration process as a Free User;
  • by completing the registration process as a Full User by purchasing a subscription package.


In different parts and provisions of this Agreement we will refer to Full Users, Free Users, and Guests. If a provision or part of this Agreement is applicable to all types of users, we will simply refer as "you", "your" or "user".

You accept and understand that only Full Users are able to use all features available on our services. If you use our services as a Guest or Free User, you have limited access to the features available on our services, which may result in restricted communication and interaction between you and other users or even in an inability to participate in such communication and interaction. The profile of a registered user (Free User, Full User) will be shown on our services even if such user is not actively using our services. You also understand that even if you can browse the profile of such a user, you will not be able to communicate of interact with them if they do not use our services actively.



Warranties of a User

When you access our website/application and/or purchase our paid services you represent and warrant that:
  • you are at the age of majority in the country of your residence or over 18 years old (whichever is greater) and that you have all the rights and legal capacity to agree to this Agreement;
  • you are the owner of or have permission to use any credit card or other payment method that you use to buy paid services, and you authorize us and/or our third-party authorized agent (who processes payments made through our services and provides us with their services on the basis of contract) to charge your credit card or other payment method that you use in accordance with the terms of your subscription package, which may be automatically renewed for the same period as your initial subscription until canceled;
  • you access our website/application on your own free will and for your personal pleasure, and you will not make any attempts and/or efforts to obtain any benefits, commercial gain or money from other users, whether by fraud or in any other way;
  • you have never been declared guilty of a criminal offense and you are not obliged to register as a sex offender with any government authority or entity;
  • laws of your country of residence/the country from which you access our services do not forbid or restrict your use of our services;
  • you strictly follow and you will follow the provisions of all applicable laws and regulations of the country from which you access our services;
  • you will not share or in any other way disclose our website/application or content of our website/application to any minor person or person under the age of 18 (whichever age is lowest);
  • you have never been declared guilty and you are not subject to any court order connected with harassment, violence, assault or sexual misconduct;
  • all data that you submit to our services at the point of registration are correct, relevant and truthful, and that in case of any changes related to such data you will instantly update it, so as not to mislead anyone;
  • you have the capacity, right and authority to enter into this Agreement, be bound by provisions of this Agreement, and that your use of our services will not infringe any regulation or law of the country of your residence. You shall bear sole responsibility for your compliance with all applicable regulations and laws.




Provision of Our Services

We provide our services via our website/application that grants you access and the ability to interact and communicate with other users of our website/application, including those of our Partner Sites/Apps. We operate our website/application as a social network for persons over the age of 18 or persons at the age of majority in the country of their residence (whichever is greater). The website/application is designed for the purpose of communication and interaction, meeting new people and sharing data (e.g., videos, photos, etc.) between our users. Our website/application was designed for the purpose of fun and communication between our users, and it is our and your priority to maintain a friendly and safe environment. You give your consent to use our website/application in compliance with provisions of applicable laws, this Agreement, and in accordance with its purpose.

We do not guarantee that all the profiles found in search will belong to other users, as we reserve the right to create profiles which are maintained and managed by our employees (“Staff Profiles”). The purpose of these Staff Profiles is to ensure our Services are operating properly by allowing us to test the Services, features and functionalities, and to research our products and Services.

We continuously develop new offers, services and features, hence we reserve the right, at our sole discretion and without notification, to change, alter or amend the scope of our services, offers and features. Provisions of this Agreement will be applicable to the changed, altered or amended scope of our services, offers and features.

We may also stop provision of our services at any time.



Guests and Free Users

We establish no fee for your access to our services if you access them as a Guest or Free User.

However, please be informed that if you access our services as a Guest or Free User, you will be able to access and use only a limited amount of our features and services. If you want full access to our services and features, you must purchase a subscription package and become a Full User.

If you see "Join for free", you may access our services without making any payment, but your access and use of our services and features will be limited. To access the full range of our services and features, you must become a Full User.



Paid Services

We provide you with the option to pay for certain services and features available on our website/application. With our paid subscription package, you will be able to find, meet and communicate with additional people, boost and individualize your profile. All these paid services can be purchased upon or after your registration. We offer you subscriptions with different terms, trials for 3 days or 1 week, and subscriptions for 1, 3, or 6 months.

We inform you about the term and price of your subscription on our registration page upon signup. You shall bear sole responsibility for all fees and costs related to your use of the payment method you choose (e.g., interest, exchange rates, transaction fees or any other possible charges or fees established by the provider of the payment method you chose). During the registration process you will be able to specify the duration of subscription you would like to purchase and be made aware of the associated costs. We will store your choices and click-through agreement to the duration, costs and this Agreement. We may at our sole discretion and at any time offer free subscription for any term and to any user, whereas charging other users on our services at the same time. We may also, at our sole discretion and at any time, cancel a free trial package or subscription for every or any of our users.



Payment Processing Via Mail Order Telephone Order (MOTO)

We understand that in certain situations users may encounter difficulties while attempting to make payments through our online platform. In such cases, we offer an alternative payment method known as Mail Order Telephone Order (MOTO). Our MOTO service allows users to make payments by phone through our dedicated team.

How it Works:
1. Contacting Support: If you are unable to complete a payment through our online system for any reason, we encourage you to reach out to our dedicated team via phone.
2. Assistance: Our specially trained team is available to assist you in completing your payment over the phone. This process may involve providing your credit card information and other necessary details to our representative.
3. Security Measures: We take the security of your information seriously. Rest assured that our dedicated team follows strict security protocols and complies with industry standards to ensure the confidentiality and safety of your payment information. Please be informed that we do not request your CVV number, you have to enter this number yourself.
4. Verification Process: For your protection, our dedicated team may conduct identity verification procedures to ensure the legitimacy of the payment request. During such verification we may ask your name, email or other information necessary to identify you.

Important Note: By engaging in MOTO transactions on our platform, you acknowledge and agree that you have authorized such transactions willingly. By engaging in the MOTO payment process, you acknowledge and agree to provide the necessary information to our dedicated team for the purpose of completing your payment over the phone.

Users engaging in MOTO transactions on our website are responsible for compliance with all applicable laws and regulations governing such transactions in their jurisdiction.

If you have any concerns or questions regarding our MOTO service, please contact our customer support team for further assistance.



Automatic Renewal

We operate an automatic renewal billing policy on our services.

This means that your subscription will be automatically renewed upon the end of the initial period of your subscription. Such renewal will be made for the same term as your initial subscription and your chosen payment method will be also automatically charged. For instance, if you use a credit card to pay for your subscription, we will charge this same card every time your subscription is renewed. We will charge such payments only after expiration of the term of your subscription and not before.

You must provide us with correct, relevant and complete data about your billing account. You give us your consent to instantly update any data related to your billing account (e.g., card number, expiration date, billing address, etc.). If such data is amended, changed or altered, you will maintain your billing account data in complete, accurate and relevant state on a permanent basis. You also give your consent to promptly inform us about cancellation of your payment method (e.g., if your credit card is lost or stolen), or if you discover any potential or actual breach of security (e.g., unauthorized use or disclosure of your password data, etc.). You shall bear sole responsibility for the fees and charges accrued under your billing account if you fail to provide us with any of this data. Additionally, you permit us to obtain replacement or updated dates of expiration and card numbers for your bank cards provided by the issuer.

In order to reduce the risk of fraud we reserve the right to ask users to verify their billing account by charging their payment method with a small fee that may vary from $0.5 to $5 (or the equivalent in your local currency). We kindly ask you to check the balance of your billing account for the actual amount that was withdrawn for verification purposes and confirm such transaction if needed. After the verification procedure of your payment method is complete, we will issue a refund of the withdrawn verification amount within 3-5 days.



Full User Charges

If you want to access and use all features and services available on our website/application, you must purchase a subscription (or a one-off for Australian residents who are Vodafone users only), which may differ on the various versions of our website/application. As a Full User you give us your express consent to our provision of services immediately after the payment is made by you.

We offer:
  • trial packages for 3 days or 1 week, with limited one-hour availability for specific services;
  • subscription packages for 1, 3, or 6 months.


All prices for subscription packages are listed on the payment page of our website/application at the point of making payment. We kindly ask you to carefully check all the data listed on the payment page before making a payment.

You understand and accept that all payments that you exercise through our website/application may be processed by us or a third party that provides us with payment services on the basis of contract. If we use the payment processing services of such third party, we will indicate such company on the appropriate payment page when you provide us with your payment details.

Please note that when you subscribe you will be obliged to pay in accordance with our automatic renewal billing policy. This provision is also applicable to trial packages. This means that the term of your contract will be equal to the initial period of subscription that you selected, for example 1 month, and it will be subject to automatic renewal every month until your cancellation.

We may alter or change the conditions of subscription packages at any time. If the price of the subscription package you are already paying changes, we will inform you following the provisions listed in the "Change of Price" section and provide you with the option to cancel your subscription if you disagree with the changed price.



Change of Price

We may change conditions of our subscription packages at any time, and if so, we will send you notification about any change in the price of your subscription. Such notification will be sent at least 7 days before the new price for subscription will enter into force. We will send this notification by email to the address you indicated when signing up to our services. You will have an opportunity to cancel your subscription if you disagree with the changed price.



Disputes Related to Refunds and Billing

If you do not agree with any charge made to your billing account, you agree to get in touch with us for the purpose of resolving such dispute before notifying the provider of the payment method services you use (e.g., credit card company, etc.). You must contact us by phone or email, indicating your grounds for dispute of the charge. This will give us an opportunity to quickly, correctly and accurately evaluate your complaint and, where justified, refund the credit card or other payment method that you used with the disputed amount as promptly as possible to avoid further inconvenience. You must initiate a dispute within three months of the occurrence of the disputed transaction.

Please be informed that if you used the App Store or iTunes Store while purchasing paid services on our application, following the provisions of Apple's developer policies, we shall not issue any refunds if you made any purchases on our application in such way.

We issue refunds only if there are alleviating circumstances that in our opinion require a refund. These may be cases when our website/application did not work as it should, for some reason. If such cases take place, we will issue a refund after precise investigation of each specific case. We will also pay attention to complaints and comments received from other users. We do not represent or warrant that you will be satisfied with our services, and simple dissatisfaction with our services or deep regret shall not be constituted as basis for refund.

We issue no cash refunds. Your transaction will be refunded to the same payment method that you used to make payment.

If the refund is issued for a recurring charge, we will refund only the latest payment. Recurring service will be immediately canceled after we issue a refund related to such service. A refund for other non-recurring services will also consequence in instant termination of provision of such services to you.

If you want to request a refund, please get in touch with our customer service by using the data provided on the "Contact Us" page. Upon issuing a refund to you we may add your data to the negative databases of our associated authorized billing agents and/or to provide such data to third party fraud prevention and protection agents.



Rights of Cupid

Proprietary Rights

You understand, accept and consent that the trademarks and service marks (whether registered or unregistered), copyrights and other intellectual property rights on our website/application and all the content provided to you as a part of our services is owned by us or we have an exclusive license to use it. The scope of rights granted to you in respect of our services and content shall not extend the scope of rights expressly granted to you under this Agreement.

Transfer of Your Profile Data

As per our Privacy Policy, in the event of a transition of our website/application to a third party, such as a reorganization, merger, acquisition, rebranding, or sale of any part of our assets, your data may be included as one of the transferred assets. If such a transaction occurs, we will inform you about how your data is being handled, transferred, and processed. This notification will be sent to you via electronic communication, such as email or other messages, or posted in public areas of our website/application. Following the conclusion of such a transaction, your subscription and automatic renewal billing will continue to function until cancellation, as described in the provisions of the Terms of Use, Privacy Policy, and other applicable documents established by the new owner or operator of the website/application, except when such notifications explicitly state that our services have been terminated.

Use of Your Content by Us

By sharing, posting, or otherwise disclosing any content or data on your account or in public sections of our website/application, such as photos, your profile name and likeness, or any copyrighted material, you grant us and our Partner Sites/Apps a royalty-free, worldwide, non-exclusive license to reformat, use, display, copy, distribute, translate, broadcast, and issue sub-licenses with the same scope of rights in relation to such content or data. By doing so, you represent and warrant that you have the authority to grant us and our Partner Sites/Apps this license. You also waive any potential infringements or moral rights you may have concerning such data or content. We may assign the aforementioned licenses or issue sub-licenses to our affiliates and successors without requiring further approval from you.

We would also like to direct your attention to the fact that we may use any of your content, including your photos for publicity, advertising and promotion purposes. Please contact us if you do not want us to exercise this right.

If you would like to learn more about how your data is used, please read our Privacy Policy.



Use of Our Services

To ensure the compatibility of your device with our services, we have optimized our website for the latest versions of modern internet browsers (e.g., Safari 3+, IE9+, Firefox 2+, Opera and Chrome with standard settings). We kindly ask you to download and install Flash to be able to use our live chats and enable JavaScript to use our services smoothly.



Personal Use Only

You may use your profile only for your personal use. Authorization of other persons to use your profile or any attempts or efforts to use the profile of another user without their prior direct consent is strictly prohibited. It is prohibited to transfer or assign your profile to any person, whether legal or natural.

If you have an inactive profile on our services and you want to create another profile(s) and use the same email address that you used on our services to create your old profile, your old profile will be replaced with the new content and data you submitted and uploaded while registering your new profile.

You shall bear sole responsibility for all the activity exercised through your profile, whether by you or any other person using your profile. In detail:
  • data and content posted, shared, transmitted, published or in any other way disclosed, whether by you or by any other person using your profile on your behalf;
  • communication and/or interaction with other users exercised whether by you or any other person using your profile on your behalf.




Data You Submit to Our Services

If you access and/or use our services, you represent and warrant that:
  • you will provide all the data required to complete your registration;
  • you did not and will not use or access our services from any jurisdiction where such access or use is prohibited by any applicable laws, regulations, customs, ordinances or any other pieces of legislation;
  • all the data you provided at the registration stage (including your billing data) of your profile are complete, relevant and accurate and that in case of any changes, amendments or alternations, you will promptly update such data;
  • if you registered your profile on our website/application, you are not obliged to be registered as a sex offender with any governmental entity, authority or agency and you have never been declared guilty of a criminal offense;
  • you are separated from your wife/husband or domestic partner or you are single;
  • you use our services following the provisions of all applicable laws, regulations, customs, edicts and any other pieces of legislation;
  • you will only post, share or disclose content and data relevant to our users, for more details please familiarize yourself with the "Restrictions of Usage of Our Services" section;
  • you will only post ratings and comments of genuine nature and other content or data that is based on your personal experience. We must inform you that any comments or statements you post may result in claims and legal proceedings against you if such comments or statements are false, slanderous, defamatory or libelous;
  • you shall bear sole responsibility for any use of your profile and for any actions exercised from your profile by you or any other person using you profile;
  • you will not make any attempts or efforts to mislead or confuse other users, and we may but are not obliged to check and/or monitor the activity of your profile for any contradictions or inconsistencies, and we may amend, change or alter your profile if in our opinion the data you have posted is contradictory, false or inaccurate (e.g., the gender or ethnicity of a person displayed on the photo of your profile is different from the data you indicated in your profile).




Restrictions of Usage of Our Services

You give your consent to not post, share, send, transmit or in any other way disclose any data or content on our website/application or in any other way take part in any activity that in our sole opinion:
  • creates false identity, misrepresents or impersonates any connection, affiliation or association with any person, whether legal or natural;
  • requests, solicits or discloses any personal data from any minor person or person younger than 18 years old or solicits or discloses password data for any illegal goals;
  • makes disclosure of any confidential or personal data of any person, whether legal or natural, without obtaining their prior consent, or requests or solicits personal data for illegal or business/commercial goals;
  • promotes, advertises or endorses bigotry, racism or any physical harm against any person or group of persons;
  • contains any software or material which may harm other software or device hardware or lead to other technical harm (e.g., logic bombs, computer viruses, worms, harmful components, corrupted data, Trojan horses or other harmful data or malicious software);
  • enables, promotes or in any other way supports any illegal activities;
  • is created to annoy, threaten, harass or intimidate any person, whether legal or natural;
  • is intentionally fraudulent or misleading;
  • is inaccurate, indecent, obscene, defamatory, offensive, seditious, abusive, pornographic, prone to inciting racial hatred, blasphemous, discriminatory, inflammatory, breaches privacy and/or confidence, harms minors or persons under the age of 18, or may become a reason for inconvenience, irritation or annoyance;
  • uses our services to distribute spam, junk mail, chain letters, including by email;
  • contains or discloses any content protected under copyright (e.g., photos, music, images, texts, etc.) or any other intellectual property (e.g., patents, trademarks, service marks, know-how, trade secrets, etc.) without obtaining prior consent of the author and/or owner of such content;
  • disrupts or interferes with the networks of our services or makes any effort or attempt to intervene in the functioning of our services (e.g., creating an overload on the technical infrastructure of our services, etc.);
  • promotes, advertises or requests that any user sell or purchase any service or product, including, without limitation to emailing, uploading, posting, transmitting, sending or in any other way disclosing any unauthorized or unrequested promotional or advertising materials, link referral codes, codes of affiliate marketing or other possible forms of advertisement;
  • infringes any applicable law, whether state, local, national or international, including without limitation to regulations of any national securities exchange (e.g., NASDAQ, New York Stock Exchange, the American Stock Exchange), regulations published by the U.S. Securities and Exchange Commission or any other official acts that have the force of law;
  • contains any material that may violate rights of third parties;
  • harasses, pursuits or stalks our user(s) or other person(s);
  • gathers and/or keeps personal data of other persons (including our users) without their prior direct consent (e.g., with the help of web crawlers, bots or scripts);
  • provides any help, support, funds or resources to any terrorist organization or hides or disguises the location, nature or source of any resources or support of such organization(s).


You shall not:
  • post, chat, transmit, upload, email or in any other way disclose private data of other users;
  • redact or remove any material or content posted by any person, whether legal or natural;
  • communicate with other users or post a profile for any aim other than online interaction with other persons;
  • make any attempt or effort to test, scan weaknesses of our network or system or violate authentication or safety measures of our website/application with no proper authorization;
  • access information that is not intended for such user or access a profile or server which the registered user does not have authorization to access;
  • fake headlines or in any other way manipulate or affect identifiers to conceal the origin of content transferred via our services;
  • make any attempt or effort to intervene with the service of any network, host or user (e.g., by flooding, spamming, overloading, submitting a virus to our services, crashing, mail bombing or in any other way make any attempt to deny service to our website/application or the server of any user;
  • fake any IP/TCP packet headline or any part of headline data in any post of a newsgroup or email;
  • send or distribute unrequested communications, for example advertising and/or promotion of services or products, etc.;
  • use any data gathered from our services for the purpose of advertising, promotion, or to sell or solicit any service or product to a user without their prior explicit consent.


You are solely responsible for any content which you upload, publish or display on this website. You warrant that you will not upload, publish or display any content that you did not create or that you do not have permission to upload, publish or display, including but not limited to underage, nudity and adult content, offensive, violent, illegal content, or content intended to promote illegal products or activity.

If you violate any provisions of this subsection related to posting or sending unrequested spam, bulk email or other messages via our services, we may use all rights, claims and causes of action we may have under law or otherwise (e.g., right to claim statutory fines for every unrequested message you send via our services).

We kindly ask and encourage all our users to instantly inform us about any violation of this Agreement.



Safety of Your Login Data

You understand and accept that you bear sole responsibility for the safety and security of your password details and keeping them secret. You also understand and accept that we shall bear no responsibility for access to your profile obtained by third parties, nor if such access is a consequence of your sharing your profile details together with password details or your personal data or any misappropriation or theft of your username and/or password. We may terminate your profile or suspend your access to our services if we suspect any attempt or effort to access your profile by any unauthorized person.



Cupid Right to Change or Delete Content

We have the right but are not obliged to monitor data or content you or any other person using your profile uploads, submits, posts, or discloses on our services. We may change, alter, edit or delete such content or data that in our sole opinion infringes or may infringe upon any provision of this Agreement or any applicable law, or if we receive a request or claim from any third party, for example when such third-party claims that by such posting, sharing or disclosing you violate the intellectual property rights of such party.



Breach Reporting

You give us your consent to instantly inform us about any breach of any provision of this Agreement made by other user(s) and any presumed or known unauthorized access to your profile.



Background, Identity and Criminal Checks

You shall bear sole responsibility for your communications and interaction with other users. You understand and accept that we do not provide any interviews or screen our users, do not control, check or monitor the activity of our users whether online or offline, make no attempts related to verification of correctness and accuracy of any statement made by any user, do not explore the background of our users (including conducting any background, criminal or identity checks). We provide no representations or warranties regarding behavior of our users or persons acting on their behalf. You give your consent to take all reasonable safety and precautionary measures while meeting, communicating or in any other way interacting with other users of our website/application, especially if you meet offline or tete-a-tete. You should not reveal any personal, financial or billing data to individuals whom you do not know personally. If you wish to know more about online dating safety measures, press here.



Data About You and Your Use of Our Services

By using our services, you acknowledge and agree to our Privacy Policy, which governs the collection, storage, sharing, and processing of your data. You represent and warrant that all the information you provide to us is accurate, relevant, and correct. You are solely responsible for familiarizing yourself with the terms of our Privacy Policy. By continuing to use our services, you confirm your acceptance of all the provisions in our Privacy Policy, which may be modified or updated periodically. You are solely responsible for regularly reviewing our Privacy Policy for any changes we may make.



Users Outside the EEA

By creating a user profile on our services, you consent to the sharing of the data you provide in your profile with third-party service providers and other users of our services. Some of these parties may be located outside the European Economic Area (EEA), but this is necessary to enable your participation in online dating. Your personal data will be kept confidential, except in cases where you or someone using your profile publicly displays or discloses such information, or where we are required to disclose such information by law or when complying with the instructions of a regulatory authority.

If you wish to know more about storage and transfer of your data, please read our Privacy Policy.



Risks Connected with Use of Our Services

You understand and assume all risks related to our services (e.g., all the risks connected with your online or offline communication and interaction with other users, including dating, etc.). You understand and accept that we provide no guarantees to the correctness and exhaustiveness of data that other users enter into their profiles or data that they provide you with while communicating with you, and we are not able to confirm that any user is the person who she or he claims to be.

You understand and accept that we shall bear no liability in respect of other users of our services or other parties who may contact you via our services. As mentioned above, we do not conduct any identity, criminal or background checks on any user of our services, and we ask you to exercise caution and be careful while communicating or interacting with other users of our services, whether online or offline. We kindly ask you to review our Safety Tips and Dating Help.

We provide no warranties or representations and shall bear no responsibility for ensuring that other users will follow all the provisions of this Agreement. You give your consent to take all reasonable and necessary safety and precautionary measures when communicating and interacting with other users, whether online or offline.

You understand and accept that we provide no warranties or guarantees, whether explicit or implicit, in relation to maximum compatibility with persons with whom you interact or communicate via our services or as to the behavior of such persons. You also understand and accept that we provide no warranties or guarantees in relation to the amount or frequency of matches that you may have while using our services.



Verified Status of User and Safe Mode

For the purpose of provision of a safer user experience to you, we have developed the Safe Mode function, and we also provide an opportunity for every user to become a verified user.

Safe Mode gives every user an opportunity to limit specific types of actions and data that our website/application can provide (e.g., incoming messages and search results). We may at any time and at our sole discretion, change, alter, modify, or end the Safe Mode function, and may make it available in whole or in part only to users who use our paid services. If you want to learn more about Safe Mode, please visit our website or get in touch with us by using the data provided to you on the "Contact Us" page.

You may become a verified user if you go through a small verification procedure. You may do this through validation of your phone number connected with your profile by calling us on a toll-free number or receiving a unique verification code by voice call or text message. We uniquely identify our verified users. If you become a verified user, you will be able to use a special feature whereby you can search for other verified users. We may at any time and without prior notice change, alter, modify, or delete such search feature for verified users. You understand and accept that we shall bear no responsibility related to abuse of our verified user feature by any user or if such user provides us with false, fraudulent, incorrect or inaccurate data during the verification process. You also understand and accept that the verified user feature does not guarantee the authenticity or authentic nature of the person's intentions. If you wish to learn more about the verified user feature, please visit our website.



Promoted Messages

You reserve the right to decide to send specific forms of automated communications to other users. Such messages (hereinafter referred as Promoted Messages) may be created with the help of a template with already written text or may also be written or edited by the user. We may check and/or edit all such Promoted Messages to reduce the risk of distribution of Promoted Messages with contact data or other content or data that may be harassing, obscene, disturbing, fraudulent, misleading, or contain any kind of threats and/or create any risks to safety of our users. We exercise such checks and editions at our sole discretion and without any notice to the sending user.

You may activate this feature in the settings of your profile. We may select users to use this service. Distribution of messages with the help of this service is free, but the user who received such message will be able to view the content and reply to such message only if they have purchased a Full User subscription. All communications sent with the help of this feature will be marked by a specific small sign in the inbox of the recipient. We may at any time establish or modify any fees that will be applicable to recipients or senders of such messages.



System of Automatic Notification

To boost your interaction and communication with other users and provide you with notifications about any activity of new users (e.g., registration, creation of new post, uploading a photo, etc.) or new matches, we reserve the right to send you notifications with the help of different means of communication (e.g., inbox, pop-ups, instant messaging, etc.), all together referred as "Activity Notifications". All Activity Notifications will be marked by a specific small sign to help you recognize them among other messages in your inbox. Only Full Users will have the ability to view, receive and answer all types of Activity Notifications available on our services. You may opt out of receiving all or some kinds of Activity Notifications. To exercise this right, please enter the "Messages" section, subsection "Activity Notifications" in the settings of your profile. You understand and accept that, to improve communication and interaction between you and other users of our services, we may distribute Activity Notifications related to your profile (e.g., about your uploaded photos, posts, etc.). We may exercise such distribution of Activity Notices on your behalf, and you give us your consent to exercise such distribution among other users on an automated basis and on your behalf.



Rights of Third Parties

When you submit content to our website/application, you confirm that you are the exclusive owner and author of such content and that, if we use such content, we will not infringe or breach rights of third parties (e.g., rights of intellectual property, privacy rights, publicity rights, contract rights, etc.), and you give your consent to waive any moral rights related to such content, including but not limited to right of authorship. We may reveal your identity to any third party who claims that content or any part of such content that you posted or uploaded on our services violates the right to privacy or intellectual property rights of such party, or any other rights such party may have under applicable law.

We have a specific procedure for processing complaints related to infringement of copyright of third parties. In accordance with provisions of the Digital Millennium Copyright Act of 1998 or "DMCA", notices related to claimed infringement of copyright, in accordance with US copyright law, should be sent to our Designated Agent, whose contact details are specified in the "Notice and Procedure for Making Claims of Copyright Infringement" section of our website. All requests not related to the following procedure will remain without response.



Right to Cancel

You reserve the right to cancel your subscription and/or account in accordance with the provisions described in the "My Profile" section of our website/application and following the relevant link to Remove Your Account.

You may also cancel your account or subscription at any moment. To do so, simply contact us by email or phone:

phone number:
email address: support@cupid.com

If you contact us by email you must provide us with your profile data, such as your email address and username, for us to be able to verify your identity and be sure that you are the owner of profile who has the right to amend or change their profile.

Our postal address:


Please be informed that any notification or intention related to cancellation shall enter into force immediately after we receive it. Any transfer or disclosure of your profile details to any third party shall be constituted as breach of this Agreement. We will execute only cancellation requests made by a genuine user. If any party other than the genuine user initiates cancellation, such cancellation shall not enter into force and you will continue to be charged.



Term and Termination

This Agreement shall enter into force from the moment you start use of our services as a Free User, Full User or Guest, and will remain in force and effect until terminated.

Your subscription is subject to automatic renewal and will be extended for a subsequent renewal period that will have the same duration as your initial subscription period, at a non-promotional rate that will be effective at the moment of such renewal following the provisions of the "Automatic Renewal" section listed above.

Please be informed that you must terminate your subscription before the end of the subscription period which you purchased in order to not be charged for the renewal of such subscription. You may alter or terminate your subscription at any time. To do so, follow the subscription cancellation procedure listed in the "Help" section. Your user profile may be terminated by you or us for any reason and at any time by notifying the other party.

We may instantly terminate or suspend your access to any of our services for any reason and without notification. We may at any time and at our sole discretion delete any data contained in your profile that you registered on our services and/or any other data or content.

If we suspend your access to our services due to any actual or potential breach of this Agreement, you give us your consent that all fees paid by you are final and all pending or outstanding payments will be paid immediately. After any kind of termination of your use of our services we may inform other users who communicated or interacted with you about such termination with explanation.



Customer Complaint Policy

Should you have any questions related to this Agreement or our services or you want to make a complaint, please contact us at:

phone number:
email address: support@cupid.com

If you contact us by email, you must provide us with your profile data, such as your email address and username, for us to be able to verify your identity and be sure that you are the owner of profile who has the right to amend or change their profile.

Our postal address:




14 DAY CANCELLATION RIGHT (FOR RESIDENTS OF UK AND EU ONLY)

Under the relevant consumer laws of the UK and European Union, if you are resident within the UK or EU you can cancel the agreement created through your acceptance of these Terms of Use within 14 days after the confirmation of your subscription to any Services. You will receive a pro-rated refund based on your usage of the Service.

When you subscribe as a Full User or upgrade your Guest or Free User profile, you give us your express consent to our provision of our services to you immediately after we receive payment from you. Any use of our services by you will reduce the refund amount, should you cancel within the first 14 days.

"Use of our services" in relation to cancellation rights shall mean: conducting searches of user profiles, communicating with other users, looking through photos of other users, implementing any changes to your profile (e.g., changing photos, updating or altering preferences or settings of your profile, except if you inserted incorrect data at the stage of registration of your profile and you want to change this data to make it accurate).

You may contact us via your profile, by phone or email to exercise this cancellation right.



Indemnification

You give your consent to indemnify us, our agents, directors, officers, employees from any debts, claims, causes of action, costs, losses, expenses (as well as reasonable legal fees) and liabilities connected or arising, expressly or implicitly out of: any content or data posted by you or any other person using your profile, use or inability to use our services by you or any other person using your profile, any breach of any provision of this Agreement or any violation of third party rights, whether by you or any other person using your profile, infringement of any applicable laws or regulations, whether by you or by any other person using your profile.

We may, at our own expense, assume the exclusive control and defense of any case or other issue that would otherwise be subject to indemnification by you. You give your consent to co-operate with us if we decide to exercise this right.



Limitation of Liability

To the fullest extent permitted by law, in no case shall we bear responsibility for any consequential, direct or indirect damages or losses that result from or are related to, express or implied, to the use or the inability to use our services, including, but not limited to, loss or corruption of data or software, loss of revenue or income, loss of anticipated savings or loss of goodwill, even if we know or were informed of the possibility of occurrence of such losses.

To the fullest extent permitted by law, in no case shall we bear responsibility for any damages, claims or losses, whether general, special, direct, indirect, compensatory, incidental and/or consequential, that result from or are related to your behavior or the behavior of any other person in connection to the use of our services, including, but not limited to, emotional distress, bodily injury and/or any other losses, claims or damages that become a consequence of communication, interaction or meeting with other users. This also includes but is not limited to, any damages, claims, losses that result from the behavior of users who make any attempt or effort to harm or defraud you, or who have registered under false pretenses.

Our total liability to you in relation to this Agreement or your use of our services shall be limited to the sum of fees paid by you if you use paid services, or £100 if you use our services as Free User or Guest.

Nothing in this Agreement shall exclude or limit our responsibility for fraudulent misrepresentation or fraud made by us, or personal injury or death that becomes a consequence of our proven negligence.



Disclaimer

Provisions of this section will be applicable to the fullest extent permitted by law.

We herein exclude, do not provide, grant or make any terms, representations, warranties and conditions of any kind, whether explicit or implicit, established by law or otherwise in relation to our services and all data contained in them, including, without limitation to any implied warranties of fitness for a particular purpose, non-infringement, merchantability or satisfactory quality.

We provide no warranties that your use of our services will be safe, without a break in continuity, without errors, always available or will satisfy your requirements, or that any errors or defects on our services will be fixed. We disclaim any liability for and provide no warranties, conditions, terms, or representations in relation to availability and connectivity of our services. Our website/application functioning and our services are provided on an "as available" and "as is" basis. You shall bear sole responsibility for making all necessary steps to ensure that you are able to access our services (e.g., fees required for internet access and any other fees related to your access of our services). We shall bear no responsibility for any reduced functionality you may face because of or in relation to access to our website/application via mobile internet services or any other similar services that exist presently or will be developed in future.

You assume all the risks connected with performance, effort, satisfactory quality or accuracy. We provide no warranties that our website/application and any content placed on our services will meet and/or satisfy your requirements and needs. We disclaim all warranties, whether explicit or implicit, established by law (e.g., warranties of fitness for a particular purpose, workmanlike effort, merchantability, completeness, accuracy, security, reliability, quiet enjoyment, non-infringement, title, exclusivity, and warranties that your access to our services will be without errors, without a break in continuity or that there will be no content loss). No warranties of any kind exist beyond the scope of this Agreement or that arise in relation to course of dealing, usage of trade or course of performance. Our website/application may contain omissions, inaccuracies, errors or outdated data. We provide no guarantees and promises related to your achievement of any specific results from your use of our services. We provide no warranties of trustworthiness of any data or statement distributed or displayed via our website/application. We may correct any omissions, mistakes or errors in any part of our website/application.

Statements, offers, advice, opinions or other content or data made available via our services, but not directly by us, are owned and expressed by their authors, and there is no necessity to rely upon them. Such authors shall bear sole responsibility for such content and data. We provide no warranties or guaranties to the exhaustiveness, correctness or usefulness of any data provided on our services, and we do not accept, adopt or endorse any responsibility for the correctness, accuracy or reliability of any statement, advice or opinion made by any third party. Under no conditions or circumstances shall we bear responsibility for any damages or losses that arise from anyone's reliance on data or content posted, shared or disclosed on our services, transmitted or provided through our services by any Free Users, Guests or Full Users.



Entire Agreement

These Terms of Use and all other documents and pages of our website/application that are referred in these Terms of Use shall constitute a binding contract that regulates the relationship between the user and Cupid. They replace and cancel any agreements, conditions and terms that may have been agreed or concluded in the past, even if such terms, conditions and agreements were not changed or withdrawn directly, and shall constitute the entire set of obligations and rights between you and us.



Class Action Waiver

In case of any dispute, neither you nor any other individual shall have the right to join, become a part of or consolidate claims by or against other persons or affiliates, or arbitrate any claim or suit as a class action representative or as a general private attorney. You understand and accept that you withdraw your rights in relation to participation in any representative action or class action in connection with any such claim.



Data About Consumer Rights (California Residents Only)

This section is applicable only to residents of California, USA. Following the provisions of Section 1789 of the California Civil Code, please pay attention to the following:

support@cupid.com


Users who would like to access the sections of the website/application that are available only to Free Users or Full Users, must be a user in good standing. We post relevant fees for paid services before the registration page of our website/application. We may amend, change or alter fees for paid services. You reserve the right to get in touch with us for the purpose of resolving any dispute related to billing or if you want to learn more about our website/application. Our contact details can be found on the "Contact Us" page.



Complaints (California Residents Only)

You reserve the right to contact the Complaint Assistance Unit of the Division of Consumer Services of the Department of Consumer Affairs at 1020 N. Street, #501, Sacramento, CA 95814, or by telephone at 1-916-445-1254.



Governing Law

This document is governed by the laws of the website operator, as the case may be.